FREquently asked questions
PAYMENTS, REFUNDs AND CANCELLations
What payment methods do you use?
We currently accept payments only through Stripe.
Stripe is a popular and secure payment system which accepts payments through Visa, MasterCard, and American Express credit cards.
A Stripe account is not required in order to make a payment. Simply enter your payment details into Stripe's secure browser application, and the payment will be processed normally.
Can I get a refund or partial refund if I didn't like my first lesson?
If, after completing your first lesson with Luca, you are not satisfied with your purchase, you may request a refund for the full purchase amount of your single lesson or package.
What if I decide I want to cancel in the middle of a five- or ten-lesson package?
If you have already completed two or more lessons in a package and want your money back, you may request a refund only for the remaining lessons in the package. For example, if you purchase a ten-lesson package, and would like a refund after completing three (3) lessons, you will only be reimbursed for the final seven (7) lessons of the package, or in this example 70% of the package value.
What happens if I need to cancel a class?
Cancellations are only permitted if the lesson is cancelled at least one full day (24 hours) before the scheduled meeting time. Cancellations within the aforementioned 24-hour period will not be permitted, and the lesson will be considered paid, regardless of attendance.
What happens if Luca needs to cancel a class?
If Luca needs to cancel a class himself, he will notify you at least two full days (48 hours) before the scheduled meeting time. If Luca must cancel within the 48-hour period prior to the lesson, you will not be charged for the cancelled class, and Luca will provide you with one additional class, completely for free.
Is there a minimum required time between each lesson? Is there a maximum?
At minimum, lessons with Luca must be schedule at least seven days apart.
While we do not enforce a maximum amount of time between lessons, we encourage ongoing students to schedule a lesson with Luca at least once every 30 days.
What software and/or hardware do I need in order to participate in a lesson?
To have a lesson with Luca, you will need a computer with Internet access, a webcam, and a microphone. Your computer must be capable of running either Skype or Google Hangouts with minimal difficulty.
I can't get Skype to work on my computer or mobile phone, could we use other chat programs for our sessions (WhatsApp, FaceTime, Google Hangouts, Facebook, etc.)?
Luca conducts his coaching sessions through either Skype or Google Hangouts. If you do not have access to these programs, or cannot run them on your computer or mobile device, please contact our support team so we can address your situation directly.
Do I have to be visible on camera during the lesson? Does Luca use his camera?
Luca uses his camera and microphone for all sessions, and encourages all of his students to do the same.
If, for some reason, you are not comfortable appearing on camera, you may request to attend the lesson with your camera off. Keep in mind, however, that use of a camera aids learning in specific types of classes, particularly those involving pronunciation and articulation training.
After I book a class, how can I give Luca my Skype account for the session? Will I be sent a questionnaire before our first session?
During the booking process, you will be presented with a form that will ask you for all information that will be necessary for Luca to conduct the class, including your Skype ID and email address. This form must be completed prior to any session or package payment.
May I receive recordings of my lessons with Luca?
With your permission, Luca will record the audio (NOT VIDEO) of every session, and send it to you after the session is complete. This recording will be for your review purposes only, as a reference and study tool. Additionally, Luca will send you any lessons, text files, pdfs, and other media that he believes are relevant to your individual study plan.
How long will the Google Docs (and recordings) remain downloadable (or otherwise accessible) for?
Luca will create a Google Doc specific for your coaching sessions, where he will write all the instructions and where you can write all you do, your progress and your comments. The Google Doc will be available for you at all times. Session-specific audio will only remain available for XXXXX days, via WeTransfer.
Can I share the contents of our session (video, audio, learning materials) with others?
Any coaching session content shared between you and Luca is intended for your personal, non-commercial use only.
Will I be assigned homework to complete in between sessions?
Luca will assign you a “mission” at the end of each session. Each mission is intended to reinforce and build upon the lesson content and skills developed during the coaching session. Each mission you receive will be expected to be completed prior to the next session. However, no penalties will be given for not completing missions.
Can I watch an example of a coaching session?
No footage or audio of example classes is currently available, though we’re working hard to provide you with some in the future. If you wish to be updated when these example sessions are available, please subscribe to our mailing list.
Will I be personally coached by Luca Lampariello himself?
Yes, Luca will give you coaching sessions directly.
Are there other coaches available, besides Luca?
At the moment, Luca Lampariello is the only coach available for booking at Lampariello Language coaching. However, depending on your needs or learning goals, Luca may recommend you to other coaches outside of our organization who would better suit your objectives.
Will I receive a certificate of completion when the package is finished?
No completion certificates are currently available, though we’re working on developing some in the future. Stay tuned, and subscribe to our email list for future updates.
Can a friend or family member attend a session as well?
At the moment, all of Luca’s course offerings consist of one-on-one classes only. Learners who have not paid the session price may not attend.
Which language(s) can Luca help me learn?
Luca can help you learn all the languages that Luca currently speaks: Italian, English, French, Spanish, German, Dutch, Swedish, Russian, Portuguese (from Portugal), Mandarin Chinese, Japanese and Polish.
I want to learn a language that Luca doesn’t speak; can he still help me?
Luca has given coaching lessons to students learning languages he doesn’t know, such as Vietnamese. A coach, in fact, can train a student in any language, although knowing the student’s target language is definitely a plus.
What language(s) will Luca speak during our session?
It depends on your language abilities and the kind of lesson(s) you book. Luca has given and is able to give specific coaching lessons in Italian, English, French Spanish, German, and Russian. If the lessons are intended solely as speaking practice (no language learning instruction) , he can speak in all the languages he has under his belt (Italian, English, French, Spanish, German, Dutch, Swedish, Russian, Portuguese (from Portugal), Mandarin Chinese, Japanese and Polish)
What if Luca and I don’t speak any of the same languages? Can he still help me?
If you speak a language that Luca does not, and would still like lessons from Luca, please contact our support team directly, and we will do what we can to address your situation.
other frequently asked questions
How can I book a single lesson with Luca, so he can assess my level and give me general feedback?
Yes, it is possible to book single sessions. In these sessions, Luca can help you with any individual language-learning concerns you may have, and possibly direct you towards resources that may address your needs going forward.
Can Luca help me begin learning a new language from the very beginning?
Yes, absolutely! We have an entire lesson package built for that very purpose, available in five- or ten-lesson segments. Getting started in any language package.
Can Luca help me improve a language that I’ve already started learning?
Yes, any lesson package can be tailored to fit your exact needs, even days, weeks, or months after you’ve begun your learning.
Does Luca do group coaching, or webinars?
At the moment, Luca offers exclusively one-on-one lessons. If you’re interested in group lessons and would like to be updated on related developments, please contact us directly and/or subscribe to our email list.
Does Luca provide coaching or consulting for businesses?
Luca is available to provide coaching and/or consulting for working professionals and businesses who need specific language training. For more information, contact our support team directly.
Does Luca train others to become language coaches? How can I become a language coach, like him?
Language coaching certifications through Lampariello Language Coaching are not currently available at this time. For more information or updates, please contact our support team directly or subscribe to our mailing list.